FAQ
Need help? Email us at hello@bibiandkim.com.
Store + Appointments
Where are you located?
BIBI & KIM
908 NE 20th Ave, Fort Lauderdale, FL 33304
When is the store open?
We are open on select days for the community, plus by appointment. Community hours go live every Sunday on our website and Instagram Stories. Walk-ins are welcome during community hours.
How do I book an appointment?
Use the booking link on our website. For private events or group shopping, email us with your preferred date, guest count, and what you’re shopping for.
Shipping
Do you offer free shipping?
Free standard shipping in the US on orders $100+. Standard transit time is typically 3 to 5 business days, rates for orders under $100 are calculated at checkout.
Where do you ship?
We currently ship within the United States. We do not ship to PO Boxes, APO, FPO, DPO, mail forwarding addresses, or temporary addresses.
Can I change my shipping address?
Email us within 24 hours of placing your order. After that, we cannot guarantee changes if the order has already shipped.
What if my package is missing, lost, or stolen?
All orders ship with tracking. If your order is marked delivered but you did not receive it, please contact the carrier first to locate the package. We are not responsible for packages after delivery has been confirmed by the carrier.
Returns + Exchanges
What is your return policy?
Returns must be requested within 14 days of delivery. Eligible returns receive store credit for the final merchandise subtotal paid, after any discounts are applied. Shipping charges, taxes, and return shipping costs are non-refundable. Items must be unworn and returned in original condition with original packaging included.
What items are not eligible for return?
Earrings, sale items, and individual items from sets are not eligible. Set items must be returned as a complete set to qualify.
How do I start a return?
Email hello@bibiandkim.com with Return Request in the subject line, include your order number, and the item you would like to return. Return shipping is the customer’s responsibility, shipping costs are not refundable.
What if my item arrives damaged?
Email us within 24 hours of delivery with your order number and clear photos of the issue, we will review and help you out.
Warranty
Do you have a warranty?
Yes, we offer a 6-month limited warranty on jewelry purchased directly from BIBI & KIM, valid for US customers. It covers eligible manufacturing defects under normal wear.
Approved warranty replacements are limited to one replacement per item. The warranty period is based on the original purchase date and does not restart or extend when a replacement is issued.
What does the warranty cover?
Our 6-month limited warranty covers eligible manufacturing defects that occur under normal wear.
The warranty does not cover normal wear and tear, scratches, accidental damage, lost or stolen items, damage caused by improper use or care, or damage caused by pulling, snagging, or other external force.
Each warranty request is reviewed individually. If your item is eligible, we’ll determine whether a repair, replacement, or store credit is the appropriate resolution.
How do I submit a warranty request?
Email us at hello@bibiandkim.com with your proof of purchase and clear photos showing the issue with your jewelry.
Please include your name, approximate purchase date, and where the item was purchased (online, in-store, or at a BIBI & KIM pop-up).
Once received, we’ll review your request and contact you with the available options.
What should I know about repairs and replacements?
Repairs and replacements are primarily handled in-store and are not available at pop-ups or markets. Approved warranty replacements may also be completed by mail for eligible US customers who are unable to visit the store.
Approved replacements must be exchanged with the original item and will be held for 14 days once confirmed. If the replacement is not picked up within that time, the hold expires and the request will be resolved as store credit only.
Replacement availability is subject to current inventory. If the original item is no longer available, BIBI & KIM will determine the appropriate alternative resolution.
What if I can’t come to the store for my warranty replacement?
If you’re unable to complete an approved warranty replacement in-store, eligible US customers may complete the exchange by mail.
The original item must be returned to BIBI & KIM before a replacement is sent. Customers are responsible for all shipping costs associated with mailed warranty claims, including shipping the original item to BIBI & KIM and shipping the replacement item back to the customer.
We strongly recommend using a trackable shipping method when returning your item. BIBI & KIM is not responsible for packages lost or damaged in transit.
Mailing instructions will be provided once your warranty request has been reviewed and approved. Please do not mail an item to BIBI & KIM without prior approval.
Jewelry Materials and Care
What are your pieces made of?
BIBI & KIM pieces are crafted with stainless steel as the base metal. Gold styles feature 18K PVD gold plating, and we also offer silver tone and black finishes on stainless steel. Select styles feature cubic zirconia, mother of pearl, freshwater pearls, shell, resin, and natural stones like agate and onyx.
Can I shower, swim, or work out in my jewelry?
Yes, our pieces are made for everyday wear, including showering, swimming, and workouts. To keep your jewelry looking its best long-term, we recommend rinsing after saltwater, chlorine, or heavy sweating, and drying with a soft cloth.
How do I care for my jewelry?
Keep it simple:
- Avoid harsh chemicals and cleaning products
- Store pieces separately when possible
- Wipe with a soft cloth after wear
- Rinse after chlorine, saltwater, or heavy sweating, and dry
Orders + Sizing
How do I know my ring size?
We recommend getting sized at a local jeweler for the most accurate fit. If you are between sizes, we suggest sizing up.
How long does it take to process an order?
Orders are processed within 2 business days, Monday through Friday, excluding holidays. Orders placed after 12 PM EST are processed the next business day. Tracking is sent once your order ships, please allow up to 24 hours for tracking to update.
Can I change or cancel my order?
Once an order is placed, we are unable to change or cancel it.
How will my jewelry arrive?
Each order is inspected, and hand packed in BIBI & KIM packaging, and shipped securely.