FAQ
Still have questions? Email us at hello@bibiandkim.com.
POP-UPS + SHOPPING IN PERSON
Where is BIBI & KIM located?
BIBI & KIM is based in Fort Lauderdale, Florida. Our storefront closed in September 2026, but you can continue to shop with us online and in person at select pop-ups and events.
Where can I shop BIBI & KIM in person?
You can find BIBI & KIM at select pop-ups and events throughout Fort Lauderdale, South Florida, and beyond. Visit our Pop-Up Calendar for upcoming dates and locations.
Do you still have a storefront?
Our Fort Lauderdale storefront closed in September 2026 as BIBI & KIM entered its next chapter. We’re still here, just popping up in new places. Shop online anytime or follow along on Instagram to see where we’ll be next.
Shipping
Do you offer free shipping?
Free standard shipping within the U.S. on orders $100+. Standard transit time is typically 3 to 5 business days. Shipping rates for orders under $100 are calculated at checkout.
Where do you ship?
We currently ship within the United States. We do not ship to PO Boxes, APO, FPO, DPO, mail forwarding addresses, or temporary addresses.
Can I change my shipping address?
Please email us as soon as possible if you entered an incorrect shipping address. We cannot guarantee address changes once an order has been placed or processed. Customers are responsible for providing a complete and accurate shipping address at checkout.
What if my package is missing, lost, or stolen?
All orders ship with tracking. If your order is marked delivered but you did not receive it, please contact the carrier first to locate the package. We are not responsible for packages after delivery has been confirmed by the carrier.
Returns + Exchanges
What is your return policy?
Returns must be requested within 14 days of delivery. Eligible returns receive store credit for the final merchandise subtotal paid, after any discounts are applied. Shipping charges, taxes, and return shipping costs are non-refundable. Items must be unworn and returned in original condition with original packaging included.
What items are not eligible for return?
Earrings, sale items, and individual items from sets are not eligible. Set items must be returned as a complete set to qualify.
How do I start a return?
Email hello@bibiandkim.com with “Return Request” in the subject line. Please include your order number and the item(s) you would like to return.
Once your return is approved, we’ll provide instructions for completing your return by mail or, when available, at a select BIBI & KIM pop-up.
For mailed returns, return shipping is the customer’s responsibility, and original shipping costs are non-refundable.
Can I complete a return or exchange at a BIBI & KIM pop-up?
Yes. Eligible returns and exchanges may be completed at select BIBI & KIM pop-ups with prior approval.
Please contact us before bringing an item to a pop-up so we can confirm eligibility and make sure we have everything needed to assist you.
Please do not bring items for return or exchange to a pop-up without prior approval.
What if my item arrives damaged?
Email us within 24 hours of delivery with your order number and clear photos of the issue. We’ll review your request and help determine the appropriate next step.
Warranty
Do you have a warranty?
Yes, we offer a 6-month limited warranty on jewelry purchased directly from BIBI & KIM, valid for US customers. It covers eligible manufacturing defects under normal wear.
Approved warranty replacements are limited to one replacement per item. The warranty period is based on the original purchase date and does not restart or extend when a replacement is issued.
What does the warranty cover?
Our 6-month limited warranty covers eligible manufacturing defects that occur under normal wear.
The warranty does not cover normal wear and tear, scratches, accidental damage, lost or stolen items, damage caused by improper use or care, or damage caused by pulling, snagging, or other external force.
Each warranty request is reviewed individually. If your item is eligible, we’ll determine whether a repair, replacement, or store credit is the appropriate resolution.
How do I submit a warranty request?
Email us at hello@bibiandkim.com with your proof of purchase and clear photos showing the issue with your jewelry.
Please include your name, approximate purchase date, and where the item was purchased (online, at our former Fort Lauderdale storefront, or at a BIBI & KIM pop-up).
Once received, we’ll review your request and contact you with the available options.
What should I know about warranty replacements and repairs?
Approved warranty replacements must be exchanged with the original item. Replacement availability is subject to current inventory. If the original item is no longer available, BIBI & KIM will determine the appropriate alternative resolution.
Repair requests are reviewed on a case-by-case basis. Please contact us before bringing an item to a BIBI & KIM pop-up.
Can I complete an approved warranty replacement or repair at a pop-up?
Yes. Approved warranty replacements and eligible repairs may be completed at select BIBI & KIM pop-ups with prior approval.
Please contact us before bringing an item to a pop-up so we can confirm the request and make sure we have everything needed to assist you.
Please do not bring items for warranty service or repair to a pop-up without prior approval.
How are approved warranty replacements handled?
Approved warranty replacements may be completed at select BIBI & KIM pop-ups with prior approval or by mail for eligible U.S. customers.
For mailed replacements, the original item must be returned to BIBI & KIM before a replacement is sent.
Customers are responsible for shipping costs associated with mailed warranty claims. We strongly recommend using a trackable shipping method, as BIBI & KIM is not responsible for packages lost or damaged in transit.
Mailing instructions will be provided once your warranty request has been reviewed and approved. Please do not mail an item to BIBI & KIM without prior approval.
Jewelry Materials and Care
What are your pieces made of?
BIBI & KIM pieces are crafted with stainless steel as the base metal. Gold styles feature 18K PVD gold plating, and we also offer silver tone and black finishes on stainless steel. Select styles feature cubic zirconia, mother of pearl, freshwater pearls, shell, resin, and natural stones.
Can I shower, swim, or work out in my jewelry?
Yes, our pieces are made for everyday wear, including showering, swimming, and workouts. To keep your jewelry looking its best long-term, we recommend rinsing after saltwater, chlorine, or heavy sweating, and drying with a soft cloth.
How do I care for my jewelry?
Keep it simple:
- Avoid harsh chemicals and cleaning products
- Store pieces separately when possible
- Wipe with a soft cloth after wear
- Rinse after chlorine, saltwater, or heavy sweating, and dry
Orders + Sizing
How do I know my ring size?
We recommend getting sized at a local jeweler for the most accurate fit. If you are between sizes, we suggest sizing up.
How long does it take to process an order?
Orders are processed within 2 business days, Monday through Friday, excluding holidays. Orders placed after 12 PM EST are processed the next business day. Tracking is sent once your order ships, please allow up to 24 hours for tracking to update.
Can I change or cancel my order?
Once an order is placed, we are unable to change or cancel it.
How will my jewelry arrive?
Each order is carefully inspected, hand-packed in BIBI & KIM packaging, and shipped securely.